Privacy Policy
At Primucare.com (“we,” “us,” or “Company”), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with Primucare.com and our services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
1. Information We Collect
We collect personal information that you provide directly to us and information that is automatically collected when you use our Services.
A. Personal Information You Provide
Examples include, but are not limited to:
Contact data: name, email address, phone number, mailing address.
Account and authentication data: username, password.
Health‑related and clinical information provided when booking medical services, consultations, or treatment (if applicable).
Payment information when you make purchases through the Services (credit/debit card details are processed by third‑party payment processors).
Communications you send to us (e.g., support requests, feedback, forms).
B. Automatically Collected Information
We may automatically collect:
Usage and interaction data (pages visited, click activity, session duration).
Device and network information (IP address, browser type, device identifiers, operating system).
Cookies and similar tracking technologies to enhance functionality, analytics, and advertising.
2. How We Use Your Personal Information
We use personal information for purposes including:
Providing & improving Services: fulfilling contracts, processing payments, delivering service updates, and personalising user experience.
Communication: responding to inquiries, sending notifications and service‑related messages.
Marketing and Advertising: sending promotional materials (only with your consent where required) and analytics.
Security: fraud prevention, investigation of abuse or violations, and ensuring the security of our Services.
Legal Compliance: to comply with applicable laws and legal processes.
3. Legal Bases for Processing (Where Applicable)
Where required by law (e.g., GDPR), we process personal information based on:
Consent you provide.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests pursued by us or our partners.
4. Sharing and Disclosure of Personal Information
We may disclose your personal information to:
Service providers: third parties assisting with operations such as hosting, analytics, payment processing, and marketing.
Business partners: where necessary to provide services you have requested.
Legal authorities: if required by law, legal process, or to protect rights and property.
Successors: in connection with business transfers, mergers, or acquisitions.
Affiliates: as defined in our organizational structure, with appropriate safeguards.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Improve website functionality.
Analyse usage patterns and performance.
Personalise content and ads.
You may control cookie preferences through your browser settings, though disabling some cookies may affect certain features.
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including to:
Access and obtain a copy of your data.
Correct or update inaccurate data.
Request deletion or restriction of processing.
Object to certain processing (e.g., direct marketing).
Withdraw consent at any time (where processing is based on consent).
To exercise these rights, contact us at the information provided below.
8. Children’s Privacy
Our Services are not directed at children under the applicable age of majority. We do not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently collected such information, we will take steps to delete it.
9. Links to Third‑Party Websites
Our Services may contain links to third‑party websites or services not controlled by us. We are not responsible for their privacy practices. Please review the privacy policies of those third parties before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Effective Date” at the top and notify users as required by law or standard practice. You are encouraged to review this page periodically.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at: